UX designer at BBC, based in London, UK

Enhancing uploader form accessibility standard

The new Uploader form is now live across various BBC World Service sites:

BBC Mundo contact form
BBC Arabic ‘Tell us your story’ media submission form
BBC Russian newsletter sign-up form

UI/UX design, 06/2023 to 08/2024

Overview

This project is part of the BBC World Service's effort to move to a new operating system. As part of this, the team needed to rebuild the Uploader Form in the new system to make sure users can keep engaging with our editorial team.

As the UX lead for this project, I worked with our product team to make sure we introduced improvements that were easy to implement while maintaining consistency with the BBC design guidelines.

What is the Uploader form?

The Uploader Form is a comprehensive contact form designed for BBC World Service users. It allows them to share comments and feedback, submit media stories, and conveniently sign up for newsletters in different languages, ensuring they stay informed and connected with the latest updates.

Who is it for?

Users across 42 languages

including those with RTL scripts, varying reading abilities, connectivity issues, limited data, and mobile-first access.

Relevant research and insights

📱

Mobile-first
In 2023, 90% of visitors accessed BBC World Service sites via mobile.

📶

Connectivity & Data
Indonesia (2019), Africa (2020): Issues with low connectivity and expensive data.

📚

Literacy & Reading Abilities
India (2018): Low tolerance for text, preference for visuals due to lower literacy and short attention spans.

Accessibility & ‘Value for all’ mission

Inclusion and accessibility is vital to everything we do and is part of our daily working practice at the BBC.

Component

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Intro

In this discovery project, the primary goal was to determine the optimal amount of weather information that the BBC News app should provide before redirecting users to the dedicated weather app.

The focus was on identifying user needs and exploring potential enhancements to the existing weather component within the news app, with the aim of increasing user engagement.

This project was assigned to me during one of my trainee placements, allowing me to delve into UX research and contribute to improving the user experience of the BBC News app.