HERMES AFTER-SALE TOOL ON WECHAT WORK PLATFORM
︎UI/UX DESIGN, APP DESIGN
︎Client: Hermes
︎2020, SHANGHAI
INTRODUCTION
This is a business side project that I designed when I worked for 31Ten Digital agency. The brief was to design an after-sale service tool for Hermes’s sale staffs in the WeChat Work platform. This tool allows sales staff to build up 1 to 1 after-sale service with their customers, including giving a quotation and repair options. It also allows Hermes sales to manage and follow up orders in their store.
In this project, I was responsible for all the UI and UX design. Also, I cooperated with project manager, keeping close communication with our client.
INITIAL FLOW
Based on client’s brief, we create user journey flow for the first review, separating them into Local repair and Paris repair.
In this initial flow, considering different exceptions, such as network failure or what if guests reject the quotation, I confirmed with our client Hermes and adapt the flow design to their management and make the services flow works fluently, which also built up better understanding to the project and the clear communication in the later stage. For example, following the quotation rejection, they usually provide one to one phone call communication, while I still need to create interface to let user know what will happen in the next step.
