Wendy Xiuwen Chen
 UX designer at BBC, based in London, UK
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Initial flow

Based on client’s brief, we create user journey flow for the first review, separating them into local repair and paris repair.

In this initial flow, considering different exceptions, such as network failure or what if guests reject the quotation, I confirmed with our client hermes and adapt the flow design to their management and make the services flow works fluently, which also built up better understanding to the project and the clear communication in the later stage. For example, following the quotation rejection, they usually provide one to one phone call communication, while I still need to create interface to let user know what will happen in the next step.





UI Design

Here are the UI designs that we finalised with our client: