Wendy Xiuwen Chen
UX designer at BBC, based in London, UK
CV Email

Relevant research and insights


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Mobile-first
In 2023, 90% of visitors accessed BBC World Service sites via mobile.

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Connectivity & Data
Indonesia (2019), Africa (2020): Issues with low connectivity and expensive data.

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Literacy & Reading Abilities
India (2018): Low tolerance for text, preference for visuals due to lower literacy and short attention spans.

Accessibility & ‘Value for all’ mission

Inclusion and accessibility is vital to everything we do and is part of our daily working practice at the BBC.