Wendy Xiuwen Chen
 UX designer at BBC, based in London, UK
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Hermes after-sale tool on Wechat Work platform

UI/UX design, 2020





Intro

This project was created during my time at 31ten digital agency. The aim was to design a tool for Hermes sales staff on the WeChat Work platform. This tool allows salespeople to provide personalized after-sale service to customers, including quotes and repair options. It also helps Hermes sales teams manage and track orders in their store.

In this project, I handled all UI and UX design tasks, including user flow and UI design. I worked closely with the project manager to keep in touch with our client.




Initial flow

Based on client’s brief, we create user journey flow for the first review, separating them into local repair and paris repair.

In this initial flow, considering different exceptions, such as network failure or what if guests reject the quotation, I confirmed with our client hermes and adapt the flow design to their management and make the services flow works fluently, which also built up better understanding to the project and the clear communication in the later stage. For example, following the quotation rejection, they usually provide one to one phone call communication, while I still need to create interface to let user know what will happen in the next step.





UI Design

Here are the UI designs that we finalised with our client:










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